Privacy Policy

This Privacy Policy describes how your personal information is collected, used, and shared when you visit or make a purchase from (the “Site”).

If you have questions or concerns regarding this Privacy Policy, you should contact Living Apothecary Tea Co Ltd at


By visiting or using our Site and/or purchasing products via the Site or by otherwise providing your personal information to us, you confirm your acceptance of the terms of this Privacy Policy and your consent to the handling of your personal information as set out in this Privacy Policy. If you do not agree with the terms of this Privacy Policy, please do not use the Website or otherwise provide us with your personal information.


“Personal information” means information or an opinion that is capable of reasonably identifying an individual, whether that information or opinion is true or not and whether the information or opinion is recorded in a material form or not.


The types of personal information we may collect from you includes (but is not limited to): your name, address, email address, telephone or mobile phone number(s), information such as credit or debit card information, your opinions on our products.


We may collect personal information from you in variety of ways, including when you:

- sign-up for an account on our Site or when you manage/change your account information;
- place orders for and/or purchase our products;
- use our online tool to receive product recommendation
- visit the Site, and other social media webpages that we manage and provide comments;
- provide feedback on our products or customer service by, for example, email, phone or via our Site or social media pages;
- contact us by phone, email, post or via our Site enquiry forms; apply for employment with us;
- subscribe to receive our newsletters or other promotional materials; and sign-up to participate in surveys, competitions or other promotional activities.
- Please note that our promotions, competitions and surveys are usually subject to their own terms and conditions, which may also address additional privacy matters.


Living Apothecary Tea Co Ltd may use your personal information for a number of purposes, including the following:

Registering, setting up and managing customer accounts;

Fulfilling any orders placed through the Site (including processing your payment information, arranging for shipping, and providing you with invoices and/or order confirmations)

Responding to any questions, comments and requests and to otherwise provide customer services;

Marketing our products and services and providing you with information and updates, such as newsletters or offers of promotional events or opportunities (such as competitions or surveys) that you may be interested in;

The prevention of fraud and/or identifying and investigating any suspicious use of our Site;

Assessing and processing employment applications and conducting due diligence as part of pre-employment screening;

For any internal business and management processes, for example, accounting or auditing purposes;

For any other purpose to allow us to comply with our obligations under law


The third parties we use are always to provide essential services on our Site or for our business processes. We may share your details as necessary for the third party to provide that service. 

We share your Personal Information with third parties to help us use your Personal Information, as described above. For example, we use Shopify to power our online store--you can read more about how Shopify uses your Personal Information here: We also use Google Analytics to help us understand how our customers use the Site -- you can read more about how Google uses your Personal Information here: You can also opt-out of Google Analytics here:

Finally, we may also share your Personal Information to comply with applicable laws and regulations, to respond to a subpoena, search warrant or other lawful request for information we receive, or to otherwise protect our rights.


Our Website uses cookies. “Cookies” are data files that are placed on your device or computer and often include an anonymous unique identifier. For more information about cookies, and how to disable cookies, visit

When you visit our Site anonymously, details are recorded about your visit, such as time and date, pages accessed and time spent on the Site. This information is used in an anonymous form for statistical purposes and, as such, cannot be used to identify you individually. A cookie cannot retrieve any other information from your hard drive, pass on computer viruses or capture your email address or any other personally identifiable information.

Check the “Help” menu of your browser for more information on how to change your cookie preferences. You may disable cookies or set your browser to alert you when cookies are being sent. If you do disable cookies, we may be unable to optimize your visit to our Site and you may experience some errors. Refer to your browser instructions or help screens to learn about these functions.


When you place an order through the Site, we will maintain your Order Information for our records unless and until you ask us to delete this information.

The security of your personal information is important to us. We take such steps as are reasonable in the circumstances to maintain the integrity and store securely your personal information to protect it from interference, misuse and loss and from unauthorized use, access, modification or disclosure. 


If you have any concerns or a complaint about a breach of your privacy or the way we have handled your personal information, please email and inform us of the nature of your complaint.


We reserve the right to disclose your personal information as required by law and when we believe that disclosure is necessary to protect our rights and/or comply with a judicial proceeding, court order, or legal process served on Living Apothecary Tea Co Ltd.


We reserve the right to make changes to this Privacy Policy from time to time, so please review it frequently. If we make material changes to our Privacy Policy, we will notify you here, by email, or by means of a notice on our homepage.

Updated: June 29, 2020