WELLNESS / TEA / COVID-19
What are your hours?
Our hours are Tuesday-Friday 10a-6p and Saturday 10a-3p. These hours will start on September 14, 2021
Where are you located?
We are located at 31 James St. in downtown St. Catharines.
Do I need to tip?
Depends! If you are receiving a medical service such as a naturopathic visit, facial acupuncture or body acupuncture then no tip is required. If you are receiving a massage or facial, gratuity is not included and is entirely up to you.
How far in advance should I book my visits?
We recommend always booking ahead this to ensure you get your preferred time slot. We allow booking up to three months in advance.
Can I book more than one visit at a time?
Yes! We recommend that you do. For example, facial acupuncture we recommend 6-8 weekly follow ups and these are always recommended to be booked following your initial treatment.
What is the cancellation policy?
We operate on a 24-hour cancellation and rescheduling policy. If you book a service within this time frame, then you are confirmed for your appointment and the policy is in effect.
• If you provide no notification to cancel or reschedule, you will be billed 100% of your booked service
• If you provide notification to cancel within the 24-hour timeframe, you will be billed 50% of your booked service
• If you reschedule within the 24-hour timeframe, you will be billed 20% of your booked service
If I’m late, can I still receive a full treatment?
We are very empathetic and understanding when it comes to being late. We will always do our best to accommodate. If you are running late please give us a call at 905-327-0922.
What forms of payment do you accept?
We are a cashless establishment! All major credit cards are accepted.
Am I covered by my insurance?
We recommend you contacting your insurance provider to find out what is covered! Our licensed and registered practitioners are covered under most extended health coverage plans. Our facials will likely not be covered.
Do you provide direct billing to my insurance company?
Unfortunately, no. We provide you with a detailed invoice to submit to your insurance company.
Where do I park?
Parking is limited in downtown St. Catharines so we always recommend giving yourself some extra time for parking! There is city metered parking along James St. as well as a city controlled lot/garage on Carlisle St.
Do you accept walk-ins?
We are living within a new normal where unfortunately we are unable to accommodate walk-ins. We recommend and suggest booking ahead and filling out all the required forms before your visit with us.
I love what you're providing. Are you hiring?
We are always looking to expand our team and offerings. Visit our Careers page to see our latest openings and if you aren’t seeing a position – email us at firstname.lastname@example.org.
Am I able to pickup my order?
Yes! We have a pickup option at checkout. You will receive an email when your order is ready and pickup can be done during our shop hours.
Do you have a shop?
We are so excited to now have a place to call home. We are located on 31 James St. in Downtown St. Catharines. We can't wait for you to visit !
Do you ever offer discounts?
We do! We typically announce any discounts on our social. However, to stay up to date and in the know on our discounts, be sure to sign up for our newsletter.
Are your teas all organic?
All of our botanicals that we use in the blends are organically sourced and all of our blends are 100% natural. Using only organic botanicals is very important to us in ensuring we are offering the most therapeutic blends.
Are your teas safe if I’m pregnant or breastfeeding?
Some definitely are, however, it is always recommended to chat with your trusted healthcare provider.
What tea is best for me and my health concerns?
Each of our blends are formulated to promote health overall. If you do have a specific health concern, it is recommended to chat with your trusted healthcare provider.
What is the shelf life of your blends?
Our blends do have a shelf life of up to 24 months. However, for best results, it is suggested to consume your blends within 12 months. To maintain their freshness after opening, always ensure the bag or jar is closed and kept in a cool, dark spot.
Why don’t you use or offer teabags?
Unfortunately, most, if not all, teabags contain billions of microplastic and nanoplastic particles. With our commitment to promoting overall health, the use of teabags goes directly against this commitment.
Why does my tea look or taste a bit different from my last order?
Because we only source organic plants, it is common to see variations from batch to batch. This is truly the beauty of using organic plants. We try to minimize these changes as much as we can by being committed to our supplier. However, if there is a situation that has affected the farms our supplier sources their plants from, we may have sourced our plants from a different supplier. Our formulation for each blend will however never change!
I’ve never had your teas. Can I sample them at your cafe?
We always have tea steeping at Living Apothecary. We are happy to provide a tasting when you visit. (Note: this is always dependent on where we are at with COVID-19 rules) .
What policies have you put in place to reduce transmission of COVID-19?
The health and safety of our guests and team will always remain priority. We opened our doors in the middle of the pandemic; making masks, sanitizing and surveys a very normal procedure for us!
• Two hours before your visit with us, you will receive a COVID-19 Screening Survey. This survey must be completed prior to entering the space. We confirm the completion of your survey and answers when you arrive.
• When you arrive we ask that you sanitize your hands and wear a mask.
• We have limited the number of people in our space and we ask that no visitors join you on your visit to keep our numbers in check
Are you sanitizing surfaces and tools in between clients and patients?
All surfaces and tools used are disinfected with medical grade disinfectant. High touch surfaces in the space – including the bathroom, faucets and door handles are sanitized frequently throughout the day.